Merchandise Quality
All of our jewelry is of excellent quality and is guaranteed to be .925 Sterling Silver unless otherwise noted. Sterling silver manufacturers use a variety of techniques to minimize tarnishing (such as a rhodium finish), hence finishes may vary. Since we carry a variety of styles from different sources, we DO NOT guarantee nickel free jewelry. Read more about Sterling Silver.
All of our wall crosses are made from quality pewter and the finest glass jewels. Each wall cross is handcrafted and hand polished to last a lifetime.
Money-Back Guarantee & Return Policy
Jewelry
We offer a 15-day unconditional money-back guarantee on all jewelry returned within 15 days of original invoice date. Return shipping costs are the responsibility of the customer. No RMA required, please follow return instructions enclosed with jewelry order. All jewelry returns must be made in a sturdy box, preferably original packaging. Returns of jewelry sent in envelopes or padded envelopes will be refused due to potential for crushing damage during transit and will be returned to sender unopened.
Wall Crosses
We only offer a 10 day money-back guarantee for damaged wall crosses returned within 10 days of original invoice date. All return shipping costs for wall crosses are the responsibility of the customer and must be returned in a sturdy box. There will be a 25% restocking fee for wall crosses that are returned undamaged. Returns of wall crosses sent in envelopes or padded envelopes will be refused due to potential for crushing damage during transit and will be returned to sender unopened.
Shipping Information
All of our wall crosses are custom made to order, so there will be a one to two week delay before they are shipped. All wall crosses will be shipped FREE UPS Ground and will be shipped separately from jewelry.
Click here to view our shipping options.
Privacy Policy
We understand how important the privacy of your personal information is to you. At Crossjewelryonline.com, we have developed a privacy policy to inform you how information is collected about you and how we protect that information.
Please read the Privacy Policy for more detailed information on how we protect your privacy.